HickoryTech is the B/OSS vendor that integrated service providers turn to for
billing and customer care. HickoryTech’s SuiteSolution
® satisfies the needs of competitive telecommunications service providers by providing a proven billing and customer mana
gement software system coupled with the latest in database and screen presentation technology.
If you are looking for versatile telecom biling software, you have come to the right place. Built on a web-based front end, SuiteSolution allows immediate access to your customer’s data. Join the satisfied communication providers realizing these
SuiteSolution benefits:
- Supports Market Opportunities – allows the introduction of new voice, cellular, broadband, or IP services. Quickly and cost-effectively adapts to creative pricing strategies. You have direct access to create or revise packages, bundles or promotions whenever it fits your marketing need.
- Enriches Intelligent Management Decisions – reliable data reporting allows management to make informed business decisions, enabling efficient utilization of resources.
- Lowers Operating Costs & Increases Efficiency – repetitive and complex procedures are automated by Work Flow Manager [WFM] reducing cost and saving time. WFM assures that no steps are missed. This affords you greater control of your assets and peace of mind from knowing that every order was processed in the proper sequence.
- Enriches Customer Support – create relationships with your customers. You’ll see a superior quality level of service performed by your staff. Detailed information is at their fingertips. Training time is reduced and call-flow improved with intuitive web-based system. Wizards and prompts insure that inexperienced reps aren’t required to memorize complex pricing packages or procedures.
- Facilitates Revenue Assurance – checks and balances during bill processing assure that all records are accounted for prior to billing. Assures that every service is being delivered correctly and every service delivered is being billed.
- Lowers Implementation Risk – pre-integrated world-class products already tested, reducing time to implement a world-class system that is a just right fit for your business requirements.