Work Flow Manager defines events associated with service orders and manages individual tasks required to complete those events. WFM acts as a traffic manager, providing a link between internal and external components of SuiteSolution.
- Steps or tasks required to complete a service order are identified and defined based on your business practices.
- The system triggers the next event, keeping operations informed of the task progress and customer status.
- Every customer is handled the same, no steps are missed ensuring customer satisfaction.
The link between the CRM module and switch provisioning system is through WFM, providing the CSR with a constant view of the status of each service request in the system.